The Arkevia digital vault is based on two distinct portals, and the confusion between them causes most connection failures. Before entering any identifiers, we recommend checking that you are using the correct URL according to your profile: myarkevia.com for employees, arkevia.com for individuals and employer administrators.
myarkevia.com or arkevia.com portal: choosing the correct login URL
The distinction between the two Arkevia portals is not cosmetic. It determines the type of identifiers accepted and the documents accessible once logged in.
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myarkevia.com is reserved for employees whose employer has subscribed to the payroll slip dematerialization service via Cegedim. Authentication is done using a personal email address and password (after account activation) or by employee number and secret code provided by the employer during the first login.
The arkevia.com portal serves two different purposes: the administration of vaults by companies and individual access to a secure storage space unrelated to an employer. An individual attempting to log in to myarkevia.com with an account created directly online will systematically encounter an authentication refusal.
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If you are an employee and wish to access my Arkevia account to view your payroll slips, please go exclusively to myarkevia.com. For a personal vault opened on your own initiative, use arkevia.com and then click on the “Vault” section.
Activation of the Arkevia employee account: employee number and last paper payslip
The first login procedure on myarkevia.com has been standardized around a precise mechanism. The employer provides the employee with an employee number and a secret code, usually communicated by mail or via the last paper payslip.
Activation steps on myarkevia.com
- Go to myarkevia.com and click on “First login” or “Activate my account”
- Enter the employee number and secret code found on the last paper payslip received
- Provide a personal email address that will become the permanent identifier for the account
- Set a password that meets the service’s security requirements (length, special characters)
Once activation is complete, the personal email address permanently replaces the employee number as the login identifier. The initial secret code is no longer useful. We observe that this transition causes confusion: employees attempt to reconnect with their employee number after activation, which results in a blockage.
Account retention after leaving the company
The Arkevia vault remains accessible even after the end of the employment contract. Documents deposited by the former employer remain viewable for the legal retention period. Access is always via myarkevia.com with the personal email defined during activation.
Regular connection to Arkevia: email, password, and common errors
The daily connection to the Arkevia account follows a classic path. On myarkevia.com, enter your email address and password, then validate. The personal space provides access to dematerialized payroll slips, employer certificates, and archived HR documents.
The most common connection blockages stem from identifiable causes:
- Using the wrong portal (arkevia.com instead of myarkevia.com, or vice versa)
- Entering the employee number when the account has already been activated with an email address
- Expired or forgotten password, requiring the email reset procedure
- Browser cache retaining old session cookies, preventing authentication
Clearing the browser cache and cookies resolves most session errors. If the problem persists, resetting the password via the “Forgot password” link on the login page remains the most reliable method.
Security of the Arkevia digital vault and GDPR compliance
Arkevia, developed by Cegedim, applies bank-level encryption to the hosted data. Documents stored in the digital vault benefit from secure retention for an extended legal period, in compliance with French regulatory obligations regarding the archiving of dematerialized payroll slips.
GDPR compliance requires that the employee retains control over their personal data. In practice, this means that the employer deposits the documents in the vault but cannot delete them or access them once transmitted. Only the account holder can view, download, or share their files.
To enhance the security of your space, we recommend using a unique password, distinct from those used on other services. Never share your Arkevia credentials via email, even in response to a request that seems to come from your employer or technical support.
If you continue to experience difficulties with your connection or suspect your account may be compromised, Arkevia support can be reached at [email protected]. Please have your original employee number and the email address associated with the account ready to expedite the processing of your request.